Terms & Conditions

Terms & Conditions

Crisis at Christmas Essential Information

Here is the lowdown on the Crisis at Christmas volunteering experience. Please read ALL of this information before signing up as a volunteer. Thanks!

Crisis is the national charity for single homeless people. We are dedicated to ending homelessness by delivering life-changing services and campaigning for change. At Christmas we provide companionship and support to alleviate loneliness and isolation and help people to take their first steps out of homelessness. In order to do this we rely on the support and commitment of about 70 volunteers.


When is Crisis at Christmas open?

We are open on Christmas Day.

Where is the centre located?

Crisis at Christmas Birmingham takes place at:

Colebourne Primary School

Stechford Road

Hodge Hill


B34 6BJ


What roles can I apply for?

You can sign up as a General Volunteer or join one of our Service or Activities and Entertainment teams. If you have relevant skills and experience in one of our specialist areas we really need your help, so please sign up in the appropriate section.

Is there an age limit for volunteers?

General Volunteers must be aged 18 or older by 23 December 2015.

Service, Activities and Logistics Volunteers must be aged 18 or older. There is no upper age limit.

Do you need any qualifications or experience to volunteer?

You do not need any qualifications or experience to be a General Volunteer.

Some Service Volunteers and Activities and Entertainment Volunteers are required to have specialist skills, qualifications and appropriate insurance before they can apply and, if so, volunteers must provide proof of these. Specific requirements are clearly stated under each service in Step 3 of the application process. We ask volunteers to plan flexible activities as attendance varies throughout the day and the setting is informal. We also ask volunteers to remember that activities should be accessible for all levels and nationalities. For volunteers interested in Activities but who don’t feel confident leading a session, we still need your enthusiasm and skills! Sign up as a General Volunteer. In your General Volunteering shift briefings we encourage you to tell the Key Volunteer about your enthusiasm for activities and wish to support the workshops.

How much time do I need to commit?

General and kitchen volunteers are expected to be at the centre from 9am until 6pm. Shifts can be more flexible to activity and entertainment volunteers.

Entertainment volunteers can sign up for time slots and do not have to volunteer for a whole shift. During the application process, you will be asked to select hours you would like to perform within and you will be allocated your performance time at a later date.

Is there a deadline for applications?

We strongly suggest you apply early to ensure you don’t miss out, roles go very quickly.

I used to be a guest at Crisis at Christmas; can I apply as a volunteer?

We welcome former guests as volunteers. Please note that you may not be a guest and a volunteer in the same centre in any one year. If you would like to discuss any issues surrounding this please contact us.

Can I volunteer with my partner/friend/relative?

For General, Activities and Entertainments and Logistics Volunteers, this is possible. If you wish to apply with a friend you will need their application reference code. By submitting their reference code, you will be allocated the same role, shifts and centre. You can adjust these shifts (for example by adding or subtracting shifts) later in the application. If a friend wishes to apply with you, please make a note of your application reference number and ask them to submit this when they apply.

Please note that volunteers may be assigned to a number of different tasks once they arrive. Whilst you can apply with a friend and travel to your shift together, we cannot guarantee you will be assigned the same tasks.

For Service Volunteers, this is only possible if both people are volunteering for the same service and have the appropriate qualifications and insurance, if applicable.

Does Crisis provide insurance for volunteers?

Crisis volunteers are covered by our public liability insurance, which covers ‘legal liability to third parties as a result of bodily injury, property damage, obstruction, trespass or nuisance’.


What should I do once my shifts are confirmed?

You will receive a unique login and password giving you access to Crisis Community, the online community for volunteers. Crisis Community contains general information, Crisis at Christmas updates, a chance to chat with other likeminded volunteers … and much more!

Do I need any training before CC?

All volunteers, new and old must attend an Induction Session. During the application process you will be asked to select your preferred date for this.

Catering Service Volunteers require a Level 2 Food Safety Award to volunteer.

Do you provide transport for volunteers?

Due to limited resources, you will need to make your own transport arrangements to and from the centre before and after your shifts.

Car pools and lift-share opportunities will be posted on Crisis Community. When you have been assigned your shifts, please log on to find out if there are any in your area.

Do you provide accommodation for volunteers?

Due to the high numbers of volunteers and cost involved we are unable to provide accommodation.

Can I claim back my travel expenses?

Unfortunately, the large number of volunteers involved in Crisis at Christmas means that we do not have the resources to reimburse travel costs.

Can I change or cancel my shifts?

We urge you to apply only for shifts that you will definitely be able to attend, and to stick with the shifts that are assigned to you. If you are forced to change or cancel your shifts, please log into Crisis Community to do so. The more advance warning we have, the better chance we have to fill the shifts and provide the best service for our guests. Please note that you will not be able to change your shift to one that is already full.


What happens when I arrive for my first shift?

You will be checked in at the entry point for volunteers (the volunteer hub). It’s really important that you are signed in properly as we rely on this information to know which volunteers have attended their assigned shifts and monitor our non-attendance rates. If you arrive late for a shift please make yourself known at the volunteer hub in order to be signed in.

Once you have been signed in you will be given a badge that will identify your role.

Do you provide food for volunteers?

As our meals are provided through charitable donations, we cannot guarantee a meal for volunteers. Although we would like to feed everyone guests come first, we therefore recommend that you bring some food along to.